Terms and Conditions

Explore Group (New Zealand) Terms and Conditions

Individual bookings

Booking may be cancelled without penalty up to 24 hours before departure of the trip.

Cancellations within 24 hours and No Show are subject to100% cancellation charge. We recommend our guests should hold a comprehensive travel insurance policy in case of any unexpected changes in their travel plans that may incur a cancellation fee.

Cancellation

We require seven days notice for charters and 24 hours notice for individuals if the booking is to be cancelled. If an alternative date is not arranged full price will be charged. if a charter booking is cancelled within seven days of the sailing only the deposit will be charged.

Refunds

In the unlikely event we cancel the trip due to extreme weather or other circumstances beyond our control a full refund will be given if an alternative date cannot be arranged.

Partial refund will be given due to unsuitable weather conditions such as too much or too little wind. Customer has the option to choose between 50% refund or a non transferable complimentary voucher.

Charter payment

A 20% non-refundable deposit is required to secure the charter.

Full payment is due at least 7 days prior to departure.

20% off Auckland Product Discount Cards

In addition to the conditions printed on the cards, these cards are only to be used for direct bookings only and can only be redeemed at out Ticket offices and Kiosks unless an online promo code is printed on the card - then they can be booked online as well. Subject to availability and bookings essential.

Otehei Bay Ferry Special Cards 

Only available for set menu package option only. In addition to the conditions printed on the cards, these cards are only to be used for direct bookings only and can only be redeemed at out Ticket offices and Kiosks unless an online promo code is printed on the card. Subject to availability and bookings essential. 

Disclaimer

Please Note: Some trips are adventure activities and are not recommended for pregnant women and people with medical conditions, please consult skipper prior to departure.

Swimming with dolphins can be strenuous physical activity which may increase the health and safety risk for persons suffering from Medical conditions. Anyone who may be affected and is intending to swim will need to inform the crew before entering the water.

Children under 8 years old are not permitted to swim with the dolphins.

Children between 8 and 12 need to be confident in the water and supervised in the water by an adult or guardian at all times.

To the extent permitted by law, all our liability for your property or disruption to travel plans is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.

All departures are subject to demand, wind and weather conditions.

Explore and associated companies reserve the right to alter proposed routes or cancel any departure in the interest of passenger safety or comfort.

Prices are subject to change without notice.

Please note if you do not show for your booking a full charge will apply.

EXPLORE GROUP'S FOC POLICY

Tour Series (e.g. AAT Kings, Grand Circle etc)

Any number: 1x FOC

Other Agents / Groups
Under 10 pax: 50% off retail
10 to 20 pax: 1x FOC
Every additional 10 pax: 1x FOC

Non-English speaking groups who require a translator
MUST BE PRE ARRANGED
1 to 20 Pax: 1x FOC

Special exception:

Harbour Sailing
When pax number is over 18x , the group is split into two boats.
A second FOC can then be offered, if additional Tour Leader or Guide is present, and when space is available.
FOC for Harbour Sailing relates to the experience only, any meal cost are at the operators cost and will be invoiced.